Support

Common questions

• Screen Time authorizationStayrr needs Apple Family Controls authorization to protect selected apps. Open Stayrr and follow the authorization prompt. If access was denied or changed, check iPhone Settings for Stayrr’s Screen Time or Family Controls permission, then reopen Stayrr. Restarting the iPhone may help after a system authorization change.
• Selected apps are not protectedConfirm that Screen Time authorization is active, that at least one individual app is selected in Stayrr, and that your current Work Block or Focus Session is active. Apple controls enforcement, so system availability and operating-system behavior can affect protection.
• Delete local Stayrr dataOpen Profile, find Local data, then tap Reset Stayrr on this iPhone. Read the confirmation carefully. Choose Delete local Stayrr data only if you intend to delete your local profile, selections and productivity history.

  A successful reset clears relevant app records and generated media, stops Stayrr-owned blocking and monitoring schedules, clears related native state and cancels pending Stayrr notifications. If reset fails, some data or device state may remain; use the retry guidance in the app. Do not assume cleanup has completed.

  Reset does not cancel your subscription or delete Apple or RevenueCat records, earlier device backups, previously exported or shared images, or support emails. Apple permissions and already-delivered notifications may remain. It is not a forensic-erasure guarantee. Read the Privacy Policy for the full boundaries. Stayrr has no cloud history restore service.

• Manage or cancel a subscriptionOn iPhone, open Settings → your name → Subscriptions → Stayrr and follow Apple’s instructions. You can also use Manage Subscription with Apple in Stayrr. Apple recommends cancelling at least 24 hours before a free trial ends to avoid renewal. Check the cancellation status with Apple. Deleting the app or resetting local Stayrr data does not cancel your subscription. See Apple’s current guidance.
• Restore PurchasesUse Restore Purchases in Stayrr while signed in to the Apple account used for the original purchase. Stayrr asks Apple and RevenueCat to verify Premium access; restoring does not create a new purchase. It does not restore deleted Outcomes, Focus Blocks, Check-ins or other local history.
• Request a refundRefund requests and decisions are handled by Apple. Visit reportaproblem.apple.com and sign in with the Apple account used for the purchase.
• Privacy questionsRead the Privacy Policy for details about local storage, contextual shields, notifications, Apple backups, RevenueCat and the limits of local deletion. For questions, email support@stayrr.app.